Glenn Itliong - Volunteer Management Software Strategist for Urban Ministries

Glenn Itliong – Volunteer Management Software Strategist for Urban Ministries

Urban Ministries LogoA part of the community for more than thirty years, Urban Ministries of Wake County engages the community to serve and advocate for those affected by poverty by providing food and nutrition, promoting health and wellness, and laying the foundations of home.

Urban Ministries offers the community a variety of services and programs. Their Crisis Support Program serves individuals who face food insecurity. Their Open Door Clinic provides healthcare to the uninsured, and the Helen Wright Center provides homes to the homeless.

Improving the Volunteer Experience with Software

With such a large array of programs and services, Urban Ministries relies heavily on its volunteers — more than 1,500 of them! In order to improve volunteer effectiveness and overall volunteer experience, Urban Ministries plans to implement a new volunteer workforce management software. In need of assistance with evaluating their current volunteer management strategies as well as leveraging their new software and creating new protocols and procedures for volunteer intake that utilized the software, Urban Ministries turned to Pro Hero, Glenn Itliong.

Nonprofit Project and Pro Hero: A Perfect Alignment

Glenn Itliong Triangle volunteering Urban Ministries of Wake County Raleigh

Glenn Itliong is a professional consultant and certified project manager with specialized experience in software implementation, recruitment, and onboarding. Hannah Pettus, Manager of Volunteer Services at Urban Ministries, said that their Pro Hero project with Itliong has “aligned perfectly” with their organizational changes.

The project has moved quickly, and Pro Hero Itliong has helped Urban Ministries design a volunteer process flow for their intake and onboarding processes. Itliong also proposed a strategic plan for volunteer retention and recognition, putting together a final presentation for Urban Ministries’ executive team.

This volunteer spotlight is part of Activate Good‘s Pro Heroes Initiative, a 4-month-long initiative in which local professionals volunteer to use their skills to complete high impact pro bono volunteer projects for nonprofit causes around the Triangle.  Visit to learn more.