Furniture Repair Consultation for TROSA, Inc.


The Cause

TROSA is an innovative, multi-year residential program that enables substance abusers to be productive, recovering individuals by providing comprehensive treatment, work-based vocational training, education, and continuing care. TROSA accepts substance abusers into their program on one condition, they must have a strong desire to change their lives. TROSA’s program elements include vocational training, education, counseling, mentoring, leadership training, and continuing care.

The Challenge

TROSA opened its Thrift Store one year ago, and the store has generally been a success. The key to any Thrift operation is receiving a steady stream of quality donations, which TROSA is able to do thanks to its moving company. TROSA Thrift Store’s challenge is that it needs high level skills to repair damaged furniture and complete professional level cleaning and polishing. We know that we could increase store traffic, sales, and price per piece if we were able to do more repairs, professional cleaning. We need a professional who can consult our leadership and volunteers on how to assess and maintain furniture quality, create an operations guide for furniture maintenance, and train our team on vital processes.

The Project: Furniture Repair Consultation and Training

Estimated Volunteer Time (Now through April 30):

28-32 hours

See Scope of Work / Project Steps Show

End Result

The project will result in the following deliverables:

  • A repair shop operation guide (up to 5 pages) including safety guidelines and basic instructions for furniture repair.
  • A furniture quality assessment guide (up to 2 pages).
  • Up to 3 hours of training and electronic copies of any training materials used for the organization’s future use.


This project would have a huge impact on both the individuals that would be mentored as well as the organization as a whole. TROSA’s focus on vocational training is often at the level of “basic skills” and we would love to see more advanced training made available to our residents, which would improve their own skills, knowledge, and ability to succeed when they leave the TROSA program. The project also has the potential to positively impact the store in many ways. If we are able to do more repairs and a higher quality of repair, we will be able to increase our volume of sales, increase our price points on furniture, and reduce waste through a reduction of items that must be scrapped (at a cost to TROSA). Further, if this becomes profitable enough, we may be able to justify opening additional stores in the future, providing another strong revenue source for the organization while providing a higher quality of vocational training for residents.